Transforming Gov innovation with journey map ops
April 2025
When NOT shipping is a win: empowering health program through insights intelligence leading to purposeful pivot saving ≈$12M in rework
Objectives
Enable Government agencies to easier and more efficiently identify areas for improvement and innovation
Approach and process
Seizing the opportunity: driving strategic innovation long term
→ Single source of truth for people’s pain points, jobs to be done, and OKRs
→ Tangible artefact for assumptions, story-telling, and influencing
Impact
$12 M
forecasted savings
4.7 x ROI
on research investment through risk mitigation
👉 Long-Term Strategic Planning
👉 Building bridges between organisational silos
👉 Value-driven map to identify high impact areas
MY ROLE
Service
Strategy
end-to-end Design
the team behind
