Transforming Gov innovation with journey map ops
April 2025
Objectives
Enable Government agencies to easier and more efficiently identify areas for improvement and innovation
Approach and process
Seizing the opportunity: driving strategic innovation long term
→ Single source of truth for people’s pain points, jobs to be done, and OKRs
→ Tangible artefact for assumptions, story-telling, and influencing
Impact
👉 Long-Term Strategic Planning
👉 Building bridges between organisational silos
👉 Value-driven map to identify high impact areas
4.7 x ROI
on research investment through risk mitigation
Enhancing the global understanding of childhood cancer.
Leadership & Strategic Value
Cross-functional alignment
Bridged gaps between scientists, tech and legal compliance through iterative feedback loops.
Risk mitigation
Proactively resolved conflicts (e.g., data granularity vs. anonymity) via stakeholder workshops.
Outcome-driven design
Delivered a tool that met institutional mandates while empowering researchers.
Scalable design
Built modular workflows to adapt to evolving research needs (e.g., new cancer subtypes, more filters etc.).
MY ROLE
Service
facilitation
Strategy
end-to-end Design
the team behind
